Service Disclaimer

1. Upon collection of the goods, customers are requested to verify the quantity and quality on the spot. Once the goods have left our premises, any complaint regarding substandard quality will not be accepted.
2. Where a return or exchange is permitted, it is limited to the same product only, and shall not be used as grounds for changing the product style, content, specifications or size.
3. Once a customer's order has been confirmed, cancellation or modification will not be accepted.
4. If a customer fails to collect all of the goods within 14 days after the collection date stated on the invoice, MaxSys Print Limited ("MaxSys Print"/"the Company") will no longer store the customer's goods, and the relevant deposit and payments will not be refunded; the Company will further pursue the customer for the relevant payment.
5. All customers must collect their goods in full in a single collection. The Company does not provide partial or staggered collection services.
6. All printed products are governed by the Company's colour management standards; on-screen displays and printed proofs should not be taken as the standard. All artwork submitted by customers is printed in four-colour (CMYK). If the artwork is submitted in spot colours or RGB colours, it will be converted automatically to four-colour (CMYK) without further notice, and any colour variation arising therefrom shall be assessed against the Company's printed colours as the benchmark. In the event of any dispute over colour variation, the Company accepts no liability. (Printed products using dedicated spot-colour plates are excluded)
7. If the customer's artwork files deviate from the customer's production requirements (including inconsistent dimensions within the file, insufficient bleed, colour, trim size, insufficient image resolution, missing fonts, or content touching the edge), such that the finished product differs from the customer's requirements, the Company accepts no liability.
8. If QR codes or barcodes are printed on the artwork, the Company cannot guarantee that the data contained in the codes will be read correctly.
9. A certain degree of colour variation is inherent in all printed products. Where the colour variation is within reasonable limits, customers shall not use it as grounds to demand any reprint, discount or refund, and such requests will not be entertained. The Company also maintains colour management to keep colour variation within reasonable levels.
10. Files submitted by customers when placing an order will be retained by the Company for a maximum of 7 days after completion of the order.
11. Account: Any login number or password allocated and provided to you (the "User Number") is for your personal or business use. You are responsible for all statements made and all acts done through the User Number. You agree to notify MaxSys Print immediately if the User Number is lost or stolen, or if its confidentiality is breached. You expressly agree that MaxSys Print may access your account for the purposes of reminding you of your password, maintaining the provision of services to you and/or complying with lawful requests of courts and/or government departments.
12. Account Use and Security: Your account number and password represent your identity. You should keep your account number and password secure and must not disclose them to any other person or allow any other person to use them. All acts performed through your account number and password are deemed to be acts performed by you as the holder of the account number and password. You are responsible for paying all charges incurred through your account. If you discover that your account number or password has been stolen or otherwise improperly used, you must notify the Company immediately so that appropriate measures may be taken. However, any measures taken by the Company shall not be construed as any express or implied warranty of, or liability to compensate you for, your loss, and the Company shall bear no liability to compensate for any illegal use of your account number or password by others. After each use, you should log out and end the session properly to prevent others from misusing your account number and password. If a customer has not used the Company's services for more than three months, the Company may terminate the customer's account at any time without prior notice.
13. In using the Company's services, you warrant that the printed products do not contain any text, images, designs, trademarks, currency or banknotes, or any copyright-protected works not authorised by the copyright owner; you warrant that the printed products will not infringe any rights of any third party, including copyright, trademark, publicity and privacy, will not defame or disparage any third party, and that you have obtained all necessary licences or permissions to incorporate third-party materials into your works; you warrant that you have obtained all necessary permissions, rights and licences to place the order, and you authorise the Company to print your works. Where necessary, the Company will require the customer to produce the relevant letter of authorisation for verification.
14. If the content of printed products provided by a customer involves or may involve defamation, invasion of privacy, counterfeiting, plagiarism, copying, infringement of intellectual property rights, indecency, obscenity, infringement of any third party's rights, currency or banknotes, or other printed content that contravenes the laws in force in Hong Kong, the Company reserves the right to refuse to print it. To the maximum extent permitted by applicable law, the Company shall not assume any liability to users or any third party for the content of the printed products.
15. You undertake that if any person, group or organisation brings any form of proceedings, claim or notice, or takes any action, in respect of (i) your breach of the above terms of service; or (ii) any content such as text, photographs, images, graphics or other materials in products you have entrusted the Company to print that involves or may involve defamation, invasion of privacy, counterfeiting, plagiarism, copying, infringement of intellectual property rights, indecency, obscenity, infringement of any third party's rights, currency or banknotes, or breach of the laws in force in Hong Kong, you will indemnify the Company and its directors, officers and employees against any loss suffered, including but not limited to related claims, losses, costs and reasonable legal fees.
16. The Company has the final right to decide whether to print or produce any order.
17. When customers choose the delivery service, the logistics company will dispatch the goods in the shortest possible time. The time selected by the customer is the earliest time of arrival at the destination. The Company is not responsible for any delay caused by traffic, weather or unforeseen incidents, and customers should not use such delay as grounds for any claim against or return to the Company. If you need delivery at a specified time, please enquire with the customer service hotline.
18. The Company values customers' personal data and privacy. Personal information provided by customers when opening an account with the Company is used only for the Company's order processing or refund purposes and will not involve any other commercial activities.
19. When Typhoon Signal No. 8 or above is hoisted, the production time of all goods will be extended by 1 working day. Delivery dates may differ from those shown in the system. Customers should contact the customer service hotline to enquire about and confirm the final delivery time.
20. Under special circumstances (such as breakdown of printing machinery), the Company will change the printing method at its own discretion in order to meet the delivery date, without further notice.

Online Design Service Terms (AI-Generated Content)

1. User Assets: Rights in the logos, photos and other assets you upload to the online design workbench belong to you; the Company processes such assets solely for the purpose of providing the design and production services, handles them in accordance with the established file retention period, and will not use them for any other purpose.
   
2. Generated Output: To the extent permitted by applicable law, you may use the AI-generated design results for personal or commercial purposes (including entrusting the Company with production); the Company claims no ownership of the generated results.
   
3. No Uniqueness Warranty: AI-generated content may resemble existing works, and the Company does not guarantee its uniqueness, originality or registrability; for significant commercial uses, you should conduct your own review beforehand.
   
4. Input Responsibility: You must not upload, or request the generation of, content that infringes any third party's rights (including copyright, trademark and portrait rights) or is unlawful; you are responsible for any disputes arising from your inputs.
   
5. Service As-Is: The online design service is a free service provided on an "as is" basis; generated results vary by model, and the Company makes no express or implied warranty as to the generated results.
   

Return Policy

1. Return Notice: To return defective goods, please apply within seven days, and the returned items must remain intact, with the quantity, packaging or accessories all consistent with the order contents; otherwise returns or account credits will not be accepted.
2. Customers must arrange shipment of all returned goods themselves; the Company does not arrange collection of returns.
3. For any claim in respect of an order, the Company will accept only a reprint or a refund of the relevant payment; the Company accepts no liability for any financial loss incurred by the customer.
4. Refunds generally take 2-4 weeks to complete.
5. Refunds will be paid by cheque only, with the payee being the name registered on the customer's account. (The registered account name must therefore match the name on the bank account.)
6. When a customer requests a refund, the Company may require any person whose name does not match the name in which the account was opened to produce proof or other documents to verify their right to use the account and their identity. If the customer refuses such a reasonable request, the Company will suspend the refund request until the identity of the account user has been verified.
7. The Company will process refunds only in accordance with reasonable refund requests. Account holders should comply with the terms set at the time the account was opened (Service Disclaimer – Accounts) and keep their account information confidential, so as to ensure the authenticity of the user and to address any liability issues that may arise therefrom in the future.
8. For all refund applications, customers should email customer service.

*The Company reserves the right to change the above terms, conditions and rules without prior notice. In case of any conflict or discrepancy between the Chinese and English versions, the Chinese version of the website shall prevail.